An amazing service provider is so hard to find nowadays, wouldn’t you agree? It seems like nobody cares about the customer anymore, and all providers worry about is their bottom dollar. So, how can you ever be truly sure you’re not getting less than you bargained for? Well, that’s what we’re here to find out.
Suddenlink has been in the industry for years, and they have a huge customer base, but how good are their offers? In this review, you’ll learn more about Suddenlink’s cable, internet, and phone services, as well as their special bundle deals.
Not only that, but you’ll also be able to learn more about their advertising and business offers. Let’s take a look at what Suddenlink has to offer and if it’s worth your time and money.
About Suddenlink
Suddenlink is a telecommunications company based in Sent Louis, US. They specialize in providing high-speed internet, cable television, and home security services. When Altice bought the company in 2016, Suddenlink became the fourth largest cable TV operator in the US.
Packages
When it comes to channel packages, Suddenlink doesn’t exactly dominate the market with versatility. In fact, they only have three packages — Select, Value, and Premier.
Value
The Value package is the smallest and cheapest one in the Suddenlink offer. With Value, you’ll get over 225 channels, with over 70 HD channels included. Some of the channels you’re getting are CNN, TNT, and ESPN.
Select
If you go with the Select package, you’ll get the same channels as you would with the Value, plus an additional 65 channels. Out of the 290 channels total, you can watch over 90 of them in HD. Also, you have access to channels like Boomerang, Sundance Television, and IFC.
Premier
The Premier package features over 340 channels, 105 of which are in HD. You’ll get the same channels as you would with the Select, as well as channels like HBO, Bloomberg Television, and BTN.
If you want to see the full channel lineup, all you have to do is follow this link and enter your zip code.
Add-on Packages
With Suddenlink, you can get eight add-on plans to customize your channel package. You can get:
- Limited Basic for $34.99
- Expanded Basic for $50
- Conexión Única for $10
- HD Plus for $8
- Movie Package for $10
- Family Package for $10
- Sports Plus Package for $5
- Sport & Information Package for $10
Also, you can add some premium channels to your package plan, if you don’t feel like the add-ons are right for you. There are four premium channels you can get:
- HBO for $19
- Cinemax for $17
- Starz/Encore for $17
- Showtime for $17
On-Demand Video
With Suddenlink, you can watch over 11,000 movies, TV shows, and events any time you want. Not only that, but they actually premiere a new movie every week. You can also expect new movie releases the same day as their DVD release.
If you want to watch on-demand content, all you have to do is go to Channel 1 and press the “On Demand” button on your remote. Moreover, if you have the right TV and equipment, you can also watch some movies in 3D.
Equipment
Now, let’s talk about the equipment you get once you join Suddenlink. With any channel package plan, you will get their Any-room DVR, which is powered by TiVo. You can connect your Any-room DVR to up to three TVs.
Of course, since it’s powered by TiVo, you can access your DVR storage no matter where you are. Also, you can use it to rewind or instantly replay everything you want to watch.
However, if you have more than three TVs, you will need to get a mini DVR, which costs $7 a month. The Any-room DVR has a 300GB storage, which means you can download 75 hours of HD content, or 150 hours of SD content. If you feel like that’s not enough storage for you, the Any-room DVR comes with different expansion packages.
Apps
When you join Suddenlink, or Altice for that matter, you can download one of their two apps to make your cable TV experience even better. With the Altice One app, you can turn every screen into a movie theater. The app allows you to watch content on multiple devices, and it’s available for iPhone, iPad, Android, and Kindle Fire users.
Suddenlink2Go App
While the Altice app does a great job on its own, if you want a more hassle-free experience, you can download the Suddenlink2GO app. Not only will you be able to watch content on multiple devices, but you’ll also have access to Suddenlink’s incredible library with over 400,000 TV show and movie titles.
Also, you can use the app as a substitute for your TV remote and push any content from your phone to the TV. What’s more, with the app, you can download content even when you’re not at home and record the shows you want to watch later.
Of course, the app is only available if you’re subscribed to Suddenlink’s TV services. Furthermore, no matter which package or plan you have, the app is free for all Suddenlink customers.
Pricing
When it comes to pricing at Suddenlink, it’s all about location, location, location. The prices for your packages will stay the same no matter where you are. However, the same cannot be said for service fees.
There’s a standard late payment fee of $10, but you might have to pay more, depending on the state you live in.
Keep in mind that all of the package prices you see on the website are subject to change. After the first 12 months of use, Suddenlink reserves the right to increase the rates on your packages. Also, Suddenlink has a couple of service fees you need to watch out for.
Service Fees
Suddenlink will give you a special installation price if you order online. However, if you order by phone, you’ll have to pay $99 for regular installation and $149 for premium installation. With the regular installation, technicians from Suddenlink will install your package for three TVs. The premium installation will cover more than three devices.
Also, there’s the $40 activation fee and an early termination fee. Again, they don’t really say much about the termination fee, just that it can cost up to $200.
You can also get the Suddenlink Security for $50 a month. While it won’t cover any physical damage, it could come in handy if you run into any problems with your package.
Make sure you’ve read the fine print on their Packages & Pricing page if you want to avoid getting a huge bill at the end of the month. Also, try not to miss their technicians when they come to install your Suddenlink equipment because their Missed Service Appointment fee is $60.
Not only that, but every additional Service Call will set you back another $60 as well. If you want to learn more about the exact pricing and fees, you can follow this link.
Internet Services
While we’re on the topic of pricing, there are a couple of things you should know about Suddenlink’s internet service. First, Suddenlink has two main offers to choose from:
- Non-Gigabit Market
- Gigabit Market
With the Non-gigabit Market, you can get four different speeds, starting from 50 Mbps to 150 Mbps. The prices go as follows:
- $75 for 50 Mbps
- $85 for 75 Mbps
- $85 for 100 Mbps
- $115 for 150 Mbps
However, if you need a bit more speed, you can get the Gigabit Market plan. With it, you’ll get a higher speed for a lower price. The lowest speed you can get in the Gigabit Market is 100 Mbps, and it costs only $75.
If you are a professional gamer or freelancer, you might want to go even faster than that and get the 1GB plan. The 1 Gbps plan will set you back $125 a month.
At Suddenlink, you can also get internet service for your business. The lowest speed you can get is 50 Mbps, and the highest one is 1 Gbps.
Furthermore, Suddenlink offers 24/7 customer support to ensure your internet connection keeps running smooth. For every internet package, you’ll also get 15 Suddenlink email accounts.
Phone Services
If you want to take advantage of everything Suddenlink has to offer, you can get their Suddenlink Home Phone package. With Suddenlink’s phone services, you’ll get unlimited calls to anywhere in the US, Puerto Rico, and Guam.
However, keep in mind that long-distance calls to other countries have different fees. You can find a complete list of their international rates here.
Another great feature you get with Suddenlink’s phone service is their Enhanced 911 Service. If you are in a crisis situation and are unable to speak, your phone will automatically send your location to the 911 dispatcher.
When it comes to pricing, a Telephone Service Only will set you back $50.95 a month. Also, the Second Line Fee is $19.95, and the Voice Mail service is $5 a month.
Bundles
There are a few promotional bundles you can take advantage of if you get the cable TV, internet, and phone services at Suddenlink. Not only that, but you can customize your bundle to make it fit your needs.
Business Advertising
As you’ve seen, some of Suddenlink’s services are tailored to businesses. They have special internet and phone offers to help your business run more smoothly. However, what you might not have known is that they also do business advertising.
With targeted TV advertising, Suddenlink allows you to reach your desired audience. Suddenlink’s experts can help you create an advertising plan that will boost your business.
Through market research, they can help place your ads on channels your targeted audience might be watching. Additionally, with precision placement, they can also help optimize your marketing budget and ROI.
What’s more, Suddenlink can help you with your online advertising, as well as commercial production. If you are interested in learning more about Suddenlink’s business advertising, you can check out their website for more information.
Customer Support
As far as customer support services go, Suddenlink has a pretty good one. There are multiple ways you can get in touch with the provider — email, live chat, or just by giving them a call.
Their customer support is faster and more knowledgeable compared to some other cable providers. The people working there give great and concise responses, as long as you ask them the right questions. Of course, they might try to promote some of their latest services, but that’s pretty common.
Also, Suddenlink’s customer support has been rated fourth-best internet service provider in the American Customer Satisfaction Index report for 2018. For all the news about any upcoming movies and shows, you can check out their app or website.
Bottom Line
So, let’s recap everything we’ve learned about Suddenlink. They have three channel packages for you to choose from, starting with the Value package featuring 225 channels. There are numerous add-on plans you can get, depending on the kind of content you like to watch.
Also, with Suddenlink, you have access to their huge on-demand library, with new movies and shows being released every week. Not only that, but with the Suddenlink2GO app, you can stream everything from multiple devices.
Suddenlink also offers internet and phone services. If you decide to get all three services at Suddenlink, you are entitled to special bundle discounts. That being said, always keep an eye out for their service fees and be sure to read the fine print.
Suddenlink can be a great provider for all business owners. With their special business phone and internet service offers, as well as their business advertising, they can really help you attract more customers.
All in all, if you live in one of the 19 states where Suddenlink is available, you should go for it. Suddenlink could help keep your home and business connected, at a reasonable price. If you want to learn more about the areas they serve, you can check this link out for more information.